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Everything posted by KellyKona

  1. Update: My car is back and all has been fixed. It actually went in yesterday because it is supposed to rain tonight and I don't have a garage. The installers had to do a 2 step paint correction to get all the swirls out. They did a test spot first to make sure it would work before they did the entire car. They went out of their way to try to make the 3rd round as painless as possible and even came and picked my car up from work (so I wouldn't miss another day). I am only 10-15 min away depending on how many red lights you hit. It shouldn't have taken 3 tries but they really did stand by their work. Thank you all for the sanity checks and info!
  2. Hi, I just had opticoat pro installed on 11/6/21 in the Baltimore area. I now have swirls all over my car, including my brand new gloss black vinyl roof. I am posting in the experts forum next.
  3. Update: I got my car back around 8pm with Opticoat attempt #2. They thought they fixed it but it isn't fixed. I eventually saw "spiderwebs" under the light in the parking lot. They suspect the issues are with the actual paint because of the dealer car wash. (This doesn't explain the swirls on my black vinyl though) Others (including me) says it looks more like something from a polisher since many are round centric. Either way they didn't catch it before they reapplied the opticoat. And they admitted they should have seen it. Thursday it goes back again for attempt 3. (I'm off work for the holiday.) They said they will try compounding it (heat)/ 2 step paint correction and spot check first. But it is definitely going to be harder now under 2 opticoat attempts. The installer did admit that the results I got were not normal. And what I had was not what they were referring to by swirls as part of the curing process. It really does seem like they are going to do their best to correct it. We had a nice conversation after we discovered the "spiderwebs" on my hood after (and elsewhere) were not gone after attempt #2. I do believe they really care about the outcome. They also said they have been communicating with Opticoat about the issue. And bought all new pads/towels/etc to try to identify what caused the issue in the first place. (I am now over my "angry" phase.) Fyi another person on a Hyundai Kona fb group said he had a similar thing happen to him. Detailer thought it looked great inside but under natural light he saw swirls all over. The detailer had to use a 2 step polish to correct it. Sonnax brand was all he remembered. I shared that info with the installer in case it helps. Pic is the spiderwebs from attempt #2
  4. Just in case anyone is curious this is my other post. But this one got approved first. Some pics are in the other. But hopefully it doesn't matter since they claim they are fixing it.
  5. Thank you. Today the detailer (not the admin team) didn't quite say that the swirls are normal. He claimed that a inspection after 7 days to see how the coat was adhering was normal and it was normal to fix any minor imperfections then. He did not imply my car had "minor" imperfections at least. The swirls are literally all over my car. He seemed to know what he was talking about but fell short of admitting whoever put it on did a terrible job. He did say he could buff it out and redo it.
  6. My installer is in MD and was probably a younger person - although there were 3 names listed on the warranty. The person today looked at it and was like can fix this. He didn't quite admit it was wrong but didn't say it was correct either. He said we have "brand new" microfiber or buff pads or something. He claims he can fix the coating on my (brand new) vinyl roof too. They are trying to fix it now so I'll wait to report anything to see what happens but I'm without a car at least 1 extra day because of this (and out of work). The original coat was only installed on Saturday. But my car looked similar to what you had in videos - swirls ALL over the car so I'm guessing they did something similar to my car.
  7. They are "redoing" it and claim they can fix the vinyl.
  8. I am going back today (actually in a few). The installer claims swirls are a normal part of the 7day cure process before the first wash. I asked them to send me the documentation that says it is normal and they haven't.
  9. I should also note it is going back to the installer tomorrow for inspection. If work needs to be done to correct anything I will miss a day of work.
  10. Hi, I just had Opticoat Pro installed on my less than 1 month old 2022 Kona. I had a gloss black vinyl roof installed a week prior to the coating. The coating originally was going to be installed the day after but the installer had to reschedule. I have swirls all over my car now, including on my black vinyl. There were no swirls on the vinyl prior to installation. The dealer claimed my car was safe to be outside hours after the coat was installed. By the time it was returned to me the temp was under 50°F and already had condensation on it. The installer claimed swirls are a normal part of the initial 7 day curing process and will go away after the 7 day wash. My car guru friend does not think this is the case and believes it was a incorrect application. And/or possibly the installer skipped the polish paint correction step before coating the car. So question is.... is the claim the swirls are normal during the first few days normal? If not, is it likely poor application? And can that be fixed on my vinyl roof without ruining it?
  11. Hi, I know this post is old but was this resolved? And how? I am facing a similar situation